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ReceiverCleanupUtility.zip
Software Solution Disclaimer
This package contains a software solution that has been replaced by a more recent version available for download from the Citrix support website (support.citrix.com). It is provided merely for your convenience. Citrix recommends applying the most up-to-date version of the software, which addresses the fix or enhancement being targeted. Later versions of the release may include multiple changes that address different areas including security vulnerabilities, code fixes, and enhancements. Installation of this software should only be performed on test or developmental environments. This software is not supported and is provided 'AS IS.' You are solely responsible for your selection and use of the software. Any reported issues will require the most current revision of the software (http://www.citrix.com/English/SS/supportThird.asp?slID=5107&tlID=1861652). Please visit our security site for additional security notices and information (support.citrix.com/securitybulletins ).
CITRIX MAKES NO REPRESENTATIONS OR WARRANTIES OF NONINFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE PROVIDED SOFTWARE SOLUTION. THE SOFTWARE SOLUTIONS ARE DELIVERED ON AN 'AS IS' BASIS WITH NO SUPPORT. YOU SHALL HAVE THE SOLE RESPONSIBILITY FOR ADEQUATE PROTECTION AND BACK-UP OF ANY DATA USED IN CONNECTION WITH THE SOFTWARE SOLUTION. IN NO EVENT SHALL CITRIX BE LIABLE FOR (i) SPECIAL, INDIRECT, DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR (ii) ANY OTHER CLAIM, DEMAND OR DAMAGES WHATSOEVER RESULTING FROM OR ARISING OUT OF OR IN CONNECTION WITH THE SOFTWARE SOLUTION, WHETHER AN ACTION IN CONTRACT OR TORT, INCLUDING NEGLIGENCE, OR OTHERWISE.
Applicable Products
Important Notes
This article is intended for IT administrators. If you are an end-user, please contact your support desk to run the Receiver Cleanup Utility. |
Receiver cleanup utility is not required while upgrading to the Receiver for Windows 4.4 or newer. Receiver for Windows 4.4 or newer can upgrade from anyolder version of Receiver without the need of using the cleanup utility. |
Description
The Receiver Clean-Up utility is designed to assist with the following scenarios:
- When errors occur during upgrade from an earlier version of Receiver or Online Plug-in
- When unexpected behavior or performance is experienced after upgrade from an earlier Receiver or Online Plug-in
- If Receiver upgrade is not possible due to feature incompatibility and/or a clean uninstall is required
- The Receiver Clean-Up Utility removes components, files, and registry values of Online Plug-in 11.x, 12.x, and Receiver for Windows 3.x, 4.x (Online Plugin-in 13.x, 14.x). This includes the Offline Plug-in component if installed and HDX RealTime Media Engine if installed.
Table of Contents
Description | How to Uninstall | Known Issues |
How to Use | Prerequisites | Contact information |
How to Undo | Supported Operating Systems | Additional Information |
![Utility Cleanup For Mac Utility Cleanup For Mac](/uploads/1/1/8/5/118505571/329758310.png)
How to Use the Citrix Clean-Up Utility
The Receiver Clean-Up Utility is a standalone executable file and does not require installation.
Although the Receiver Clean-Up Utility will backup Receiver registry keys before deleting them, it is recommended to back up the registry before running this tool. Go to Microsoft article How to backup and restore the Registry in Windows for backing up the registry.
Caution: Always back up the registry.
- Run the Receiver Clean-Up Utility with administrator privileges.
- Restart the machine when the utility finishes.
Note: The Receiver Clean-Up Utility can be run in unattended mode if desired using the /silent command line option. Adobe air application installer for mac.
Cleanup Utility For Mac
C:/> ReceiverCleanupUtility.exe /silent
ReceiverLogs folder is created in the location where the utility is run and tracks all uninstall actions and results.
Citrix Utility Cleanup For Mac
NOTE: In order to improve the Citrix Receiver experience, anonymous uninstall data will be sent to Citrix. To disable the collection of uninstall data, please use /disableCEIP command line parameter.
Data Modified by Receiver Clean-Up Utility
The utility terminates all Receiver processes prior to running the uninstall process. Refer to the ReadMe file included with the tool for a list of items that will be removed during the clean-up process.
How to Undo the Changes Made by Receiver Clean-Up Utility
The Receiver Clean-Up Utility creates a backup of all Citrix registry keys in the file ReceiverLogsRegBackup.reg before running any clean-up and deletion process.
To undo the changes:
- Reinstall Receiver for Windows
- Import the RegBackup.reg file to restore settings and customizations in the registry.
Uninstalling Receiver Clean-Up Utility
Delete the downloaded executable and config.xml files from the current directory, and if desired delete the files in the ReceiverLogs folder.
Prerequisites
Required Security Permissions
Read, write, and modify access permissions are required for the following:
- Local machine registry (HKLM)
- Local user registry (HKCU)
- Default user profile on computer
- %programfiles%citrix on 32-bit systems or %programfiles(x86)%citrix on 64-bit systems
Known Issues
The Receiver Clean-Up Utility does not support non-Administrator users with roaming profile.
If Receiver is not installed at the default location, the Receiver Clean-Up Utility might not work properly.
Contact Information
Questions? Concerns? Send any feedback for this tool to [email protected].
Additional Information
CTX325140 - How to Remove Client Files Remaining on System after Uninstalling Receiver for Windows
CTX134237 - How to Remove Files Remaining on System after Uninstalling Receiver for Mac
Downloads - Citrix Receiver for Windows
CTX134237 - How to Remove Files Remaining on System after Uninstalling Receiver for Mac
Downloads - Citrix Receiver for Windows
Disclaimer
These software applications are provided to you as is with no representations, warranties or conditions of any kind. You may use and distribute it at your own risk. CITRIX DISCLAIMS ALL WARRANTIES WHATSOEVER, EXPRESS, IMPLIED, WRITTEN, ORAL OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT. Without limiting the generality of the foregoing, you acknowledge and agree that (a) the software application may exhibit errors, design flaws or other problems, possibly resulting in loss of data or damage to property; (b) it may not be possible to make the software application fully functional; and (c) Citrix may, without notice or liability to you, cease to make available the current version and/or any future versions of the software application. In no event should the code be used to support of ultra-hazardous activities, including but not limited to life support or blasting activities. NEITHER CITRIX NOR ITS AFFILIATES OR AGENTS WILL BE LIABLE, UNDER BREACH OF CONTRACT OR ANY OTHER THEORY OF LIABILITY, FOR ANY DAMAGES WHATSOEVER ARISING FROM USE OF THE SOFTWARE APPLICATION, INCLUDING WITHOUT LIMITATION DIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. You agree to indemnify and defend Citrix against any and all claims arising from your use, modification or distribution of the code.
Windows
Acronis True Image can be removed via Add or Remove programs (Start -> Control Panel) for Windows XP or Program and Features (Start -> Control Panel Free microsoft word download for mac. ) for Windows Vista and Windows 7/8/10.
You can also uninstall the product using the EXE installation file: run the installation file of the product that you want to uninstall and select the option Uninstall:
If the product fails to be removed using the above methods, then the Cleanup Utility can be used to uninstall it.
Solution
As a precautionary measure, prior to using the Cleanup Utility, we highly recommend that necessary backup measures be taken to preserve your data. This can be done using Acronis software or third party software and/or hardware.
Citrix Workspace Cleanup Utility For Mac
(!) If you have Acronis Startup Recovery Manager activated, please deactivate it before using the Cleanup Utility:
Citrix Cleanup Utility For Mac
- Click Start -> Acronis Startup Recovery Manager
- Click Deactivate:
(!) The utility does not remove Acronis Secure Zone. If you have Acronis Secure Zone, please remove before using the Cleanup Utility:
- Click Start -> ManageAcronis Secure Zone or go to Tools -> Acronis Secure Zone in Acronis True Image interface
- Select Remove:
(!) If you have other Acronis products installed, the utility will damage their installation.
Mac Cleanup Tools
(!) Make sure Acronis True Image is closed, before starting with the Cleanup Utility.
- Download Cleanup Utility and run it.
- Press 2 on the keyboard and then press Enter:
- Type in y and hit Enter:
- When asked to terminate Windows Explorer type in y and hit Enter:
- You will be also asked to reboot the system to complete the uninstallation. Do not reboot the machine immediately (press 'n'). Do the following first:
- Go to Start -> Run -> regedit
- Navigate to HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass{4D36E967-E325-11CE-BFC1-08002BE10318}
- Click on the key
- Locate UpperFilters or LowerFilters (if present)
- Check for snapman*, tdrpman*, fltsrv, timounter strings:
- If there are snapman*, tdrpman*, fltsrv, timounter strings, remove the strings from the UpperFilters and LowerFilters: double-click on the UpperFilters/LowerFilters and delete the strings:
(!) Do not delete the HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass{4D36E967-E325-11CE-BFC1-08002BE10318} key. - Navigate to HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass{71A27CDD-812A-11D0-BEC7-08002BE2092F}, check for snapman*, tdrpman*, fltsrv, timounter strings and remove the strings from the UpperFilters and LowerFilters if they are present. (!) Do not delete the key!
- Now you may reboot the machine.
Mac
Acronis True Image application can usually be removed by dragging it to the Trash. If you need to remove all the traces of the application, follow the steps below:
Receiver Cleanup Utility For Mac
- Make sure you are logged in as a user with administrative privileges.
- Download and unpack the cleanup tool.
- Open the Terminal application (Finder - search for Terminal)
- Change the current directory to the folder with the extracted script, e.g. cd Downloads
- Make the script executable: chmod +x cleanup_tool.sh (alternatively, type chmod +x and drag the the script to the Terminal with mouse)
- Launch the script: sudo./cleanup_tool.sh and press Enter.